Consumer Mediation Service

In the event of a dispute between the Client and the company, they will endeavor to resolve it amicably (the Client will submit a written complaint to the professional or, where applicable, to the Customer Relations Service of the professional).

If no amicable agreement is reached or if the professional fails to respond within a reasonable period of one (1) month, the Client, as a consumer within the meaning of Article L.133-4 of the French Consumer Code, may freely refer the matter to the competent mediator listed on the registry of mediators established by the Commission for the Evaluation and Oversight of Consumer Mediation, in accordance with Article L.615-1 of the French Consumer Code, namely:

This service is free of charge for the Client and aims to find an equitable solution to the dispute.